General Returns for Standard Products

Standard stock diamond tools and abrasive products may be returned within 7 calendar days upon delivery.

To qualify for a return:

– The product package must remain unopened, sealed and intact.

– The item must be completely unused, uninstalled and kept in original new condition.

– All original factory packaging, labels and accessories must be included.

– A valid order number or purchase invoice is required for every return application.

Any item that has been opened, used, installed, modified or damaged is not eligible for return.

Custom Made Products Policy

All custom made, special sized, custom formula and made to order abrasive or diamond tool products are final sale items.

Once a custom order has been shipped, no returns, exchanges or refunds will be accepted under normal circumstances.

Customers shall confirm all specifications including dimensions, grit and material before placing custom orders.

Return Procedure

Before sending goods back, customers must contact our customer service to apply for an official RMA (Return Merchandise Authorization) number.

Returned packages without an approved RMA will be rejected upon receipt.

Except for returns caused by our shipping error or factory defective goods, all return shipping fees shall be borne by the customer.

Refund Processing

After we receive, inspect and approve your returned standard product, the refund will be issued to your original payment method within 7–10 business days.

Original shipping charges are non refundable.

Defective & Damaged Shipment

If you receive defective, broken or incorrect items, please notify us with supporting photos within 48 hours after delivery. We will arrange replacement or refund according to verification results.

Reservation of Rights

Ryte Diamond Tools INC reserves the right to inspect all returned merchandise and decline returns that do not meet the above requirements.