This Privacy Policy describes how Ryte Diamond Tools INC (“we”, “our”, “us”) collects, uses, stores, protects and discloses personal information when you visit our website, place an order, request a quote, or communicate with our business. By using our website and services, you consent to the practices described in this policy.

Information We Collect

We may collect the following information provided voluntarily by customers and visitors:

• Business contact information: full name, company name, email address, phone number, shipping and billing address

• Order related information: product selections, specifications, grit, custom order details, purchase records and quotation records

• Automatically collected data: IP address, browser type, device information, website access logs, cookies and usage data for website performance analysis.

We do not collect sensitive personal data such as social security numbers. Payment information including credit card details is processed securely by third party payment processors and is not stored on our website server.

How We Use Your Information

We use collected information only for legitimate business purposes:

• Process orders, produce custom abrasive & diamond tools, arrange shipping and delivery

• Respond to inquiries, quotation requests, customer service and technical support

• Send order updates, shipping notifications and service related communications

• Improve our website, products and customer experience

• Comply with legal obligations, tax and record keeping requirements.

We will never sell, rent or trade your personal or business information to third party marketers.

Sharing Your Information

We may share your data only with service providers necessary to complete your order: shipping carriers, payment processors, logistics partners and production contractors. All third party service providers are required to keep your information confidential and use it only for assigned services.

We may disclose information if required by law, court order, government request or to protect our legal rights.

Data Security

We implement standard industry security measures including SSL encryption to protect your data during transmission and storage. However, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

Data Retention

We keep your business and order data only as long as needed to fulfill orders and comply with legal record keeping requirements. When data is no longer required, we will securely archive or delete the information.

Your Rights (California Residents CCPA)

If you are a California resident, you have rights under the CCPA:

• Right to request a copy of personal data we hold about you

• Right to request deletion of your personal data (subject to legal exceptions)

• Right to opt out of sale of personal information (we do not sell your data)

You may submit your request by contacting our support email. We will respond within the legally required timeframe.

Cookies

Our website may use cookies to improve browsing experience. You may adjust your browser settings to refuse cookies, though some website functions may become limited.

Updates to this Privacy Policy

We reserve the right to revise this Privacy Policy at any time. Updates will be posted on this page with a new effective date. Continued use of our website after changes means you accept the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

Ryte Diamond Tools INC